At DTDF Home & Kitchen, customer satisfaction is important to us. We take pride in supplying quality home and kitchen products, and we want you to shop with confidence.
If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
We offer a 30-day returns period from the date you receive your order, subject to the conditions set out below.
In addition, customers purchasing online have statutory cancellation rights under UK consumer law. In most cases, you have 14 days from receiving your goods to tell us that you wish to cancel your order, followed by a further 14 days to return the goods.
For returns made under our voluntary 30-day returns policy outside the statutory cancellation period, items should be unused, in their original condition and, where reasonably possible, returned with their original packaging, accessories and documentation.
Nothing in this policy affects your statutory rights.
How to Request a Return
To begin a return, please contact our Customer Support team before sending your item back.
Please include:
- Your order number.
- Your full name.
- A brief description of the reason for the return.
- Photographs where the item is faulty, damaged, or incorrect.
Once your request has been reviewed, we will provide instructions on the next steps.
Please do not return items without contacting us first, as this may delay the processing of your return.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible after delivery.
Where possible, please include clear photographs showing:
- The product.
- The packaging.
- Any visible damage.
- Your order details.
After reviewing the information, we will work with you to provide an appropriate solution, which may include:
- A replacement product.
- A refund.
- Another suitable resolution where appropriate.
Refunds
Once your returned item has been received, we will inspect it and notify you regarding your refund.
Where you exercise your statutory right to cancel an online order, eligible refunds will include the price paid for the goods and the cost of our standard delivery service. If you selected a more expensive delivery option, any additional delivery cost above our standard delivery charge will not normally be refunded.
Refunds will be made to your original payment method within the applicable timeframe required by UK consumer law. For other returns made under our voluntary returns policy, we aim to process approved refunds promptly after receiving and inspecting the returned item.
Your bank or payment provider may require additional time for the refunded amount to appear in your account.
Exchanges
If you receive a faulty or damaged item, we may offer a replacement where stock is available.
If a replacement is not available, an alternative resolution, including a refund, may be offered.
Return Shipping
Where a return is due to:
- A faulty product.
- A damaged item.
- An incorrect item supplied by us.
DTDF Home & Kitchen will provide appropriate assistance with the return process.
If you are returning an item because you have changed your mind, you may be responsible for the cost of returning the item unless otherwise required by applicable consumer law.
Items That Cannot Be Returned
The following items may not be eligible for return:
- Products that have been used beyond reasonable inspection.
- Items damaged through misuse, neglect, or accidental damage.
- Products returned without their original components where this significantly reduces their resale value.
- Products excluded for hygiene reasons once opened or used.
This does not affect your statutory rights where goods are faulty or not as described.
Cancellations
If you need to cancel your order, please contact us as soon as possible.
If your order has not yet been dispatched, we will make every effort to cancel it.
If your order has already been dispatched, it will need to follow our normal returns procedure.
Consumer Rights
Nothing in this Returns & Refund Policy affects your statutory rights under applicable UK consumer protection legislation, including your rights under the Consumer Rights Act 2015.”
Contact Us
If you have any questions regarding returns or refunds, please contact us.
DTDF Home & Kitchen
Email: info@dtdfhomeandkitchen.com
We aim to respond to customer enquiries as quickly as possible.